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How to Provide Customers With Regular Order Updates

How to Provide Customers With Regular Order Updates

By Frank Tilleli on September 12, 2022

With widespread access to order tracking, now available from most major retailers, consumers have come to expect complete visibility into their orders. Whether you're updating e-commerce buyers on the shipping status of their order or telling business customers where their product is in the manufacturing cycle, order updates are a great way to improve the customer experience and keep pace with their expectations. Various tools are available to make this task simple and straightforward, even for small business order tracking or complex fulfillment processes.

How to Prevent Chargebacks From Retailers

How to Prevent Chargebacks From Retailers

By Frank Tilleli on September 12, 2022

If you work with large retailers or you're considering it, you need to know all about chargebacks. Retail chargebacks occur when your shipments don't meet your partners' internal requirements. With complex supply chains, these chargebacks can come from many different places, like your packaging processes, data handling practices or shipping provider. Sometimes they can even come from the retailer's distribution center.

How Manual Data Entry and Human Error Are Costing You Money

How Manual Data Entry and Human Error Are Costing You Money

By Frank Tilleli on August 22, 2022

If you're still typing in your data by hand — or worse, bookkeeping with pen and paper — you're probably costing your business more money than you think. Manual data entry can be a significant expense for businesses of any size. These costs can come from any number of places, like the price of labor, lost time, regulatory fines and employee turnaround. Luckily, automation has become increasingly accessible, so you can make quick work of data entry tasks and boost your bottom line. Cost savings are one of the most common benefits businesses see when implementing automation tools.

How to Speed Up Your Customer Onboarding Process

How to Speed Up Your Customer Onboarding Process

By Frank Tilleli on August 22, 2022

Onboarding is the first impression, an educational experience where customers learn how to incorporate your product into their workday and what your company is all about. Creating a good experience builds a powerful foundation for a long-term client relationship, customer success and a slew of other benefits.

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In each and every case, ACT Data has lived up to and surpassed our expectations. Fast, direct and accurate customer service. No need to explain and re-explain your particular needs ad infinitum...they get it right the first time and every time.

Ed Brookmyer
President, Bare Ground

I had never set up a new EDI customer so I had no experience I’m grateful for your assistance and professionalism. You went above and beyond for someone who really had no idea of what to do. Thank you!

Sally Coviello
Sprigs Order Fulfillment

My company just entered the online retail space and were totally green. ConnectPointz made processing orders tracking inventory and shipments totally seamless for us from day one. The value of their service is priceless. We couldn’t have done it without them!

Laurie Ardies
StackMeUp.com
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