Case Study:
Innovative Technology

Case Study: Innovative Technology

PARTNER BACKGROUND:

Innovative Technology was once a company with a single product placed in one retail chain. IT has grown to a collection of over 300 items that can be found in over 50,000 retail stores throughout 10 countries around the world. Their focus: design, develop, manufacture and bring to market high style, high quality, feature-rich consumer electronics, at affordable retail prices. Today, the manufacture and sale of Victrola (www.Victrola.com) products are the centerpiece of Innovative Technology’s business.

CRITICAL POINT:

Innovative Technology first selected ACT Data to handle its EDI needs with retail orders from brick & mortar shops for their various electronics products. But over time ConnectPointz has played a critical role in assuring that orders and information move smoothly, and automatically, along the supply chain.

HOW HAS ACT DATA SERVICES HELPED INNOVATIVE TECHNOLOGY?

“ACT Data has been our EDI provider for several years. Last year, Innovative Technology had a major project to fully implement SAP and also implement EDI with our new 3PL partners. This had to be done without any disruption to our retail partners. ACT Data’s EDI skills and their industry knowledge was the key difference. We implemented with almost no involvement needed from our customers. We were 100% live before peak season and never would have made it without ACT Data and ConnectPointz leading the way.”

Ron Spencer
COO, INNOVATIVE TECHNOLOGY

WHAT DOES CONNECTPOINTZ PROVIDE:

  • ConnectPointz aggregates all incoming orders from all platforms.

  • ConnectPointz seamlessly transmits that data to SAP, enabling orders to be swiftly evaluated and validated.

  • ConnectPointz transmits validated orders to the selected warehouses, both in the United States and Canada, in the required formats.

  • The 3PL sends shipping and tracking information via ConnectPointz to SAP.

  • ConnectPointz transmits shipping information to the sales channels when required.

  • ConnectPointz posts product invoices generated by SAP to the sales channels in the formats required, assuring prompt attention and settlement.

  • Whether it’s working with a retail chain, handling drop-ships, or fulfilling orders via websites on multiple marketplaces, for Innovative Technology, the entire process from order through delivery is smooth and automated via ConnectPointz.

In each and every case, ACT Data has lived up to and surpassed our expectations. Fast, direct and accurate customer service. No need to explain and re-explain your particular needs ad infinitum...they get it right the first time and every time.

Ed Brookmyer
President, Bare Ground

I had never set up a new EDI customer so I had no experience I’m grateful for your assistance and professionalism. You went above and beyond for someone who really had no idea of what to do. Thank you!

Sally Coviello
Sprigs Order Fulfillment

My company just entered the online retail space and were totally green. ConnectPointz made processing orders tracking inventory and shipments totally seamless for us from day one. The value of their service is priceless. We couldn’t have done it without them!

Laurie Ardies
StackMeUp.com